FAQ

How much is shipping? I need to buy ALL the things!
Great question! We are happy to offer flat rate shipping to our shoppers!
Ontario + Quebec – $10 flat rate shipping
Everywhere else in Canada – $15 flat rate shipping
USA – $20 flat rate shipping

I live in the GTA, can I just come pick up my goods?
You bet! We are happy to offer local pick up in both the Durham and Toronto.  Just select PICK UP upon check out. You’ll be notified when your order is ready for pick-up, usually by the weekend.

I live in the US – will I get charged customs and duties?
No clue! Our shipping costs do not include any customs, duties, fees that may be charged at the border.  Such responsibilities are on the buyer, sorry!

How long will my order take?
All orders take 2-5 business days to process.  All US orders are shipped out once per week.  Please allow 7-14 business days for delivery within Canada and the US.

Can I pay for express shipping?
Yes! Simply email us at hello@honeylemonevents.com and we’ll figure out the shipping costs for you.

I hate my items, can I return them?
Well, that’s rather unfortunate, but to each their own. We do accept returns within 30 days of the shipping date. Shipping fees are not returnable and return shipping fees will apply. If you are unhappy with your purchase, please contact our team at hello@honeylemonevents.com before you ship it back to us so we know to watch out for it! Please allow up to 2 weeks for us to receive your return and process your request.

*** There are no refunds or exchanges on our Happy Eid Collection ***

I’m having buyer’s remorse! Can I please cancel my order?
Happens to the best of us.  To cancel an order, please contact us at hello@honeylemonevents.com. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above to return your item(s).

Where else can I buy your products?
Select items from our Happy Eid Collection (balloon garland, plates, cups and gift bags) can be found at some of our favourite retailers! Stay tuned for more details.

Do y’all offer wholesale?
Only on select Happy Eid products. Please email us at hello@honeylemonevents.com for more details.

For any other questions, please contact us at hello@honeylemonevents.com.